This User Agreement ("Agreement") is a legally binding contract between you ("User" or "You") and PureLatch Infant Milk ("we", "us", or "our") governing your use of our website (the "Site") and purchase of products from us. By accessing the Site, placing an order, or accepting delivery of products, you acknowledge that you have read, understood, and agreed to be bound by all terms of this Agreement. If you do not agree to these terms, please do not use the Site or purchase our products.
To use our services and place orders, you must be at least 18 years of age or have the legal capacity to enter into a binding contract. You represent and warrant that you meet these eligibility requirements and that all information you provide to us is true, accurate, and complete.
2.1 When you place an order on the Site, you are making a binding offer to purchase the selected products. We reserve the right to accept or reject your order in our sole discretion, including but not limited to cases of product unavailability, incorrect product pricing, or suspected fraudulent activity.
2.2 We will send you an order confirmation email after you submit your order, which confirms we have received your request but does not constitute acceptance of your order. Acceptance of your order occurs only when we dispatch the products and send a shipping confirmation email.
2.3 You may cancel your order only if it has not been dispatched. To cancel, contact our customer support team immediately with your order number. Once dispatched, orders cannot be canceled.
3.1 Our Site exclusively accepts Cash on Delivery (COD) as the payment method. No advance payment is required at the time of order placement.
3.2 You agree to pay the full order amount (including product prices and applicable delivery fees) in cash or via accepted credit/debit cards directly to the delivery personnel upon receipt of the products. We do not accept checks or other non-specified payment methods.
3.3 If you fail to make payment upon delivery, the delivery personnel will retain the products, and your order will be deemed canceled. We may charge a reasonable fee for re-delivery if you request it, subject to product availability.
4.1 We strive to ensure that all product descriptions, images, pricing, and availability information on the Site is accurate. However, we do not warrant that such information is error-free, and we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
4.2 Product availability is subject to change without notice. If a product you ordered is unavailable after order confirmation, we will notify you promptly and either offer a substitute product (with your consent) or cancel the relevant part of your order and notify you of the cancellation.
4.3 All our infant formula products comply with applicable nutritional and safety standards. However, we recommend consulting a pediatrician or healthcare professional to determine if a product is suitable for your baby’s specific needs.
5.1 We will deliver the products to the address you provided during order placement. You are responsible for ensuring the delivery address is accurate and accessible. We are not liable for delivery delays or failures caused by incorrect address information.
5.2 Delivery times are estimated and may vary due to factors such as location, weather, or logistical issues. We will make reasonable efforts to deliver products within the estimated timeframe but do not guarantee specific delivery times.
5.3 Upon delivery, you or an authorized person at the delivery address must inspect the products for damage, tampering, or incorrect items before accepting delivery and making payment. If you notice any issues, please notify the delivery personnel immediately and contact our customer support within 24 hours to resolve the matter.
6.1 You may request a return and refund within 7 calendar days of delivery if the products are unopened, undamaged, in their original packaging, and with all labels intact. Opened infant formula products cannot be returned for safety and hygiene reasons, unless they are defective.
6.2 To initiate a return, contact our customer support team with your order number, details of the product, and the reason for return. We will provide instructions for returning the product. We will bear the cost of return shipping for eligible returns.
6.3 Once we receive and inspect the returned product and confirm it meets the return criteria, we will process your refund. Refunds for COD orders will be issued via bank transfer or the original payment method (if credit/debit card was used) within 3-5 business days.
6.4 We reserve the right to refuse returns that do not meet the above criteria or for products that are damaged due to improper handling by you.
7.1 We collect and use your personal information (such as name, contact details, and delivery address) solely for the purpose of processing your order, delivering products, providing customer support, and complying with legal obligations.
7.2 We will not sell, rent, or share your personal information with third parties except as necessary to fulfill your order (e.g., sharing address with our delivery partner) or as required by law.
7.3 We implement reasonable security measures to protect your personal information from unauthorized access or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.
8.1 You agree to use the Site only for lawful purposes and in compliance with this Agreement. You shall not use the Site to submit false or misleading information, infringe on the rights of others, or engage in any fraudulent or harmful activity.
8.2 You are responsible for maintaining the confidentiality of any account information (if you create an account) and for all activities conducted under your account. You agree to notify us immediately of any unauthorized use of your account.
9.1 To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages (including loss of profits or inconvenience) arising from your use of the Site, purchase of products, or breach of this Agreement, even if we have been advised of the possibility of such damages.
9.2 Our total liability to you for any direct damages arising from this Agreement shall not exceed the total purchase price of the products in question.
9.3 Nothing in this Agreement shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or willful misconduct.
We reserve the right to modify or update this Agreement at any time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site or purchase of products after the changes take effect constitutes your acceptance of the modified Agreement. We recommend checking this page periodically for updates.
If you have any questions, concerns, or requests regarding this Agreement, please contact us at:
Email: lashuan966@gmail.com
Last Updated: December 1, 2025